Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you submit an enquiry, request a project consultation, sign up for our newsletter, or communicate with us via third-party platforms. Project enquiries may include your contact details, postcode, project type, heat source, project timeframe and message.

2. How We Use Your Information

We use the information we collect to respond to enquiries, assess service-area and project requirements, provide and improve our services, and send information you have requested. Campaign parameters may be saved with an enquiry so we can understand which advertising led to it.

3. Sharing of Information

We do not share your personal information with third parties except as described in this privacy policy or with your consent.

4. Security

We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

5. Cookies, Analytics and Advertising Measurement

We use essential cookies and similar browser storage where required for website security, session continuity and form operation. If you arrive through a campaign link, we may also retain first-party URL campaign parameters in the session and save them with a submitted enquiry so we can identify its source. This first-party attribution is not used for cross-site advertising.

We use Google Analytics 4 and Meta Pixel to understand website use and measure the effectiveness of our advertising. These services load when you visit the site and may set analytics or advertising cookies or use similar technologies.

Google Analytics may record page views and interactions such as starting a form, clicking a telephone link and completing an enquiry. Google may use cookies and similar technologies and processes this information under its Privacy Policy.

Meta Pixel may record page visits as PageView events, contact actions as Contact events, and successful enquiries as Lead events. Meta may use cookies and similar technologies to collect information about your browser, device and interactions with this website. Meta processes this information under its Privacy Policy.

Our enquiry forms use Google reCAPTCHA as an essential anti-abuse service. It may collect device and interaction information needed to distinguish genuine submissions from automated traffic. Its use is governed by Google’s Privacy Policy and Terms of Service.

6. Your Privacy Choices

You can limit or delete cookies using your browser controls and adjust advertising preferences through Google and Meta account settings. Blocking these technologies may reduce measurement accuracy but does not prevent you from viewing the website or submitting an enquiry. You may also contact us with questions about how your information is handled.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us.